Terms & Conditions

TERMS AND CONDITION

We would like to hereby notify you that all the information provided by us on www.theroyalempire.in is for general informational purposes only. We reserve all the rights to change any content regarding our website, policies as well as terms and conditions at any time, however, this shall not in any way affect the prevailing purchase terms and conditions at the time of  an order placed. Please note that the access to this site is only for the personal use of the Customer and cannot be used for any other commercial purposes or to collect and use product listings/descriptions/prices. Any derivative use of this site or any use of data mining, robots, and similar data gathering/extraction tools is strictly prohibited. Therefore, under any circumstances, no portions of this site may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose without our express written consent.

CUSTOMER REGISTRATION & PRIVACY POLICY

We would like to inform you that our terms and conditions will immediately apply once you register with us. We are committed to ensuring that your privacy is protected and hence any information that you give to theroyalempire.in upon the usage of our website is used and protected by us with utmost care. Please note that we also reserve the right to decline any order and/or to suspend your account with us at our discretion.

DELIVERY

We will always aim our best to deliver your order within the delivery slot requested by you. However, please note that in case of any events that occur outside of our control such as extreme weather conditions, may occasionally render us unable to deliver your goods according to the time of the agreement. Under any such circumstances, we will contact you at the earliest to rearrange the delivery time and our liability shall be limited to the price of the goods ordered and the cost of delivery only.

Furthermore, if the goods are moved, transported, and/or delivered to any other address following our delivery by you or a third party, we shall not be liable for any such third party actions related to the delivered goods or any subsequent deterioration/damage caused to the product.

ONLINE PAYMENTS

We would like to hereby notify you that we use Razorpay for processing all payments made to our platform. We/Razorpay does not store any card data given by you on their servers. When processing a payment made by you, the data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). The purchase transaction data provided by you is only used for the completion of the said transaction and is not saved for any other purpose whatsoever..

For more details, you can also read the terms and conditions of Razorpay here.

REFUNDS

For the online payments, refund will be processed within 48 hours and will be credited to the customer’s account within 5-7 working days as per the regulations of the issuing bank. For cash on delivery, please note that the refund will be credited to the customer’s account as store credit and can be used for subsequent orders in the future.

ORDER CANCELLATION

Customers can opt to cancel orders before it is out for delivery and the refund shall be initiated for the advance paid, if any. However, please note that the orders processed and out for delivery will not be canceled under any circumstances whatsoever.

PRODUCTS

Please note that while we take the utmost care to supply the exact quantity of product ordered, due to the nature of our products, it might not be possible to supply the exact quantity in some circumstances. Our packaging is designed to ensure our produce reaches you in perfect condition, but it is your responsibility to ensure that all perishable goods are immediately refrigerated, once delivered.

We would also like to inform you that we have made every effort to accurately display the products and its colors on the website. However, we do not guarantee or take responsibility for any variations in the pictorial representations of fresh foods due to technical reasons.

LINK TO EXTERNAL SITES

We would like to inform you that through our platform, you might be linked to other websites which are not under the control of www.theroyalempire.in. Please note that we have no control over the nature, content, and/or availability of any such sites. Their inclusion does not necessarily imply a recommendation or endorsement of the views expressed within any such links by us.

AGREEMENT TO BE BOUND

We would like to hereby notify you that by using this Platform or ordering our Products, you acknowledge that you have read and agree to be bound by the Agreement of all the terms and conditions of www.theroyalempire.in. By using this site, you represent that you are at least the age of majority in your state/province of residence and/or you are the age of majority in your state/province of residence and the consent has been given to us by you to allow any of your minor dependents to use this site. You agree that if we are in breach of these terms and conditions , we will only be responsible to you for the amount deducted in the transaction between us (no extra compensation would be provided). All the dispute (if arises) will be amicably settled in the company’s forum – letsmeat@theroyalempire.in / +91 9971255888 and if company failed to provide the aforesaid amount then legal recourse can be taken in any competent authority in local jurisdiction only.

Please note that we might also collect some information such as your name, contact details, demography, cookies. The purpose of the collection of the mentioned details is for our internal records so that we can better understand your needs and provide you with an optimum service. We would like to inform you that we may periodically send promotional emails about our new products, special offers, or other useful information using the email address and/or phone number which you have provided to us. If you believe that any information we are holding on you is incorrect, incomplete, or should be withdrawn, please reach out to us at letsmeat@theroyalempire.in.  We will promptly resolve it.

CONTACT US

In case of any grievances, please contact:

The Royal Empire
B-1/48, Central Market, Sector 50, Noida – 201301, Uttar Pradesh
Phone: +91 99712 55888
Email: rajesh@theroyalempire.in

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